Harare City Council: We Have FAILED To Provide Service Delivery To Residents!

City Council has conceded that it is failing to provide proper service delivery to the capital’s residents.

The council has promised to improve service delivery even though similar promises, in the past, have not been fulfilled.

Speaking during the State of the City address in the capital yesterday, Mayor Jacob Mafume said due to operational and infrastructural challenges, they were unable to meet residents’ demands.

“Our city is faced with huge challenges in the areas of waste collection, disposal, management, water, traffic lighting and so forth,” he said.

“We are going to fix this city by getting our priorities straight for the first time.

“For the first time, we are going to pay attention to the bread-and-butter issues of service delivery.

“Major focus areas for the second half of the year are potable water supply, effective waste management, roads rehabilitation, health delivery, lobbying for additional land from Central Government for housing, development and good financial management for enhanced service delivery.

“The above are ingredients for a well-governed City that can deliver seamless services to its customers.”

Mayor Mafume said Harare has experienced perpetual water shortages for more than a decade because the population had outgrown demand and water services infrastructure had deteriorated.

“Harare and its dormitory towns’ water demand is around 800 mega litres per day, and due to operational and infrastructural challenges, we are not able to meet this demand,” he said.

“Our water production capacity at Morton Jeffery is 470 mega litres per day, but over the past months, our production has been depressed, averaging 295 mega litres per day.

“We are, however, happy to report that, although our water supply is not enough, we continue to produce and supply safe water to our people as our water quality is averaging 97.2 percent.”

Mayor Mafume said the challenges they faced affected Council’s water supply coverage and hence the introduction of water shedding in some parts of Harare.

“Not all the water produced is accounted for, as out of the 60 percent non-revenue water, a worrisome 40 percent is commercial loss, that is to theft, faulty meters and stuck water meters, while the remaining 2 percent is lost due to water leakages,” he said.

Council is also worried by the increase in littering in the CBD, and he said they were working with various partners to install pole litter bins.

“We support the initiative by the Government to dedicate the first Friday of every month as a National Clean-up Day, and we will participate fully in these national programmes.” – H-Metro

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