Vacancy: IT Operations Officer (NOA)
Location: Harare, Zimbabwe
Organization: World Food Programme (WFP)
Job Requisition ID: JR113805
Type: Full-Time, National Officer (NOA)
Deadline: 15 July 2025 – 23:59 (GMT+02:00, Harare Time)
About WFP
The World Food Programme (WFP) is the world’s largest humanitarian organization fighting hunger and building resilience. Awarded the 2020 Nobel Peace Prize, WFP works in over 120 countries, providing life-saving food assistance during emergencies and supporting communities to become food-secure and self-reliant.
At WFP, people are the heart of our operations. We are proud of our diverse, inclusive and high-performing teams committed to saving and changing lives globally.
Why Work With WFP?
Work in a global humanitarian organization making real-world impact.
Thrive in a diverse and inclusive working environment.
Access international career growth, mentorship, and mobility opportunities.
Receive competitive compensation and comprehensive benefits.
Organizational Context – WFP Zimbabwe
WFP Zimbabwe aligns its efforts with the Country Strategic Plan (CSP 2022–2026) to support:
Crisis Response: Emergency food assistance during climate-related shocks and lean seasons.
Resilience Building: Promoting sustainable food systems and improved livelihoods.
Nutrition Improvement: Targeting nutrition for vulnerable groups including children and pregnant women.
Capacity Strengthening: Supporting the government in food security, nutrition, and emergency response.
WFP Zimbabwe works in partnership with government, development agencies, the private sector, and communities to deliver both immediate relief and long-term solutions.
Position Summary: IT Operations Officer (NOA)
Based in Harare and reporting to the Head of Enabling Services, the IT Operations Officer will provide technical leadership and support for the delivery, maintenance, and enhancement of WFP’s IT and telecommunications systems. The role ensures systems reliability, user support, and the implementation of innovative IT solutions that enable WFP to deliver food assistance effectively.
Key Responsibilities
Support budgeting, planning, and deployment of IT/TC systems in line with WFP standards and operational needs.
Maintain IT systems and networks ensuring data security, access control, and high availability.
Install and configure hardware/software to support system upgrades and performance improvements.
Support procurement processes for IT/TC services and equipment.
Prepare accurate IT investment and cost reports for decision-making.
Respond to user support requests, troubleshoot system issues, and guide users on policies and tools.
Mentor junior IT staff and assist in organizing capacity-building initiatives.
Coordinate with other UN agencies on inter-agency IT collaboration.
Ensure business continuity through emergency preparedness and contingency planning.
Perform other duties as assigned.
Also Read: World Food Programme (WFP), Zimbabwe Seeks Budget and Programming Associate (G6)
Qualifications and Experience
Education: Advanced university degree in Computer Science, Information Technology, or a related field. A first-level degree with relevant certifications or experience may be accepted.
Experience: At least 1 year of progressively responsible professional experience in IT operations, including:
Providing user support in emergency and operational contexts.
Assisting in IT systems specification, evaluation, and development.
Languages: Fluency in English (written and spoken) is required. Knowledge of local language(s) is desirable.
Skills and Competencies
Strong problem-solving and troubleshooting skills.
Effective communication and interpersonal skills.
Familiarity with WFP corporate systems (e.g., SAP) is an advantage.
Ability to work under pressure and respond effectively in emergencies.
Knowledge of IT security protocols and infrastructure management.
WFP Leadership Framework
The WFP Leadership Framework defines the core behavioral expectations for all staff. These include values such as Integrity, Collaboration, Commitment, Humanity, and Inclusion.
🔗 View the WFP Leadership Framework
Diversity and Reasonable Accommodation
WFP is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to providing reasonable accommodations to individuals with disabilities throughout the recruitment process.
For assistance: global.inclusion@wfp.org
No Application Fees
WFP does not charge any application or recruitment fees at any stage. Beware of fraudulent offers. For verification, visit only official WFP channels.
Before You Apply
Ensure your WFP profile is complete and accurate, including employment history, education, and language skills.
Submit your CV and Cover Letter in English only.
Additional documents (e.g., references, certificates) may be requested later.
Apply via: WFP Careers Portal
Deadline: 15 July 2025 – 23:59 CAT
Recruitment Ethics
All WFP appointments are based on merit and integrity. Shortlisted candidates will undergo rigorous background checks, including screening for sexual exploitation, abuse, harassment, and fraud.
